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Calm Mind Therapy Services

Frequently Asked Questions about Online Therapy

How do I book an online therapy session?

Book your free 30-minute chat online, email sessions@calmmindtherapyservices.co.uk or call 07537 142320. I aim to reply within 24 hours.

What happens in the first session?

Your first session is a gentle introduction. We will discuss what has brought you to therapy, talk about confidentiality, and agree on your next steps.

How many sessions will I need?

There is no fixed number. Some people attend for a few weeks, others for longer. We will regularly review your progress together, and you are always free to end therapy whenever you wish.

Is online therapy confidential?

Absolutely. Everything you share is confidential, unless we are legally required to act or there is a serious risk of harm. We will explain confidentiality in detail at the start.

Can I have therapy if I live outside the UK?

Yes. I work online with English-speaking clients in the UK and around the world, including many expats living in Spain, Portugal and elsewhere. As long as you have a private space and a stable internet connection, you can join sessions from wherever you are.

What is your cancellation policy?

Please give at least 24 hours’ notice if you need to cancel or rearrange your session. Late cancellations may incur a fee.

How much does counselling cost?

Individual sessions start from £55 for 50 minutes on Zoom. Most clients choose a monthly package of weekly sessions, paid monthly in advance. Couples sessions are priced on enquiry. Your first 30-minute chat is free, and we can talk through fees and options then.

Do you offer reduced rates?

Yes. I offer reduced rates for older clients, students and people on limited incomes, subject to availability. Please ask when you get in touch.

How do I pay for sessions?

Sessions are paid monthly in advance by invoice. If you have any questions about payment, just ask.

Where are sessions held?

All therapy is provided online, serving English-speaking clients in the UK and worldwide.

When are sessions available?

Sessions run seven days a week, from 7am to 8pm UK time (8am to 9pm Central European Time), including early mornings, evenings and weekends. This makes it easier to fit counselling around work, family and other commitments.

All sessions are 50 minutes on Zoom, with WhatsApp video or a phone call available if you prefer. When you book your free 30-minute chat online, the booking page shows available times in your own time zone.

What if I need help urgently?

I’m not an emergency service. If you’re in crisis or worried about your safety, please call 999, contact NHS 111 (option 2 for mental health) or call Samaritans free on 116 123, any time.